10 Questions Every CBD Shop Should Ask Before Buying an AI Chatbot
Most AI chatbot sales pages read well. The differences that actually matter — for cost, for compliance, for whether it works on your platform — usually only surface once you ask directly. These are the questions worth asking any provider, including us, before signing anything.
Ask for a specific example of a dosage or product-comparison question and how it's handled.
Covered in full in our compliance checklist — but ask this directly of any vendor and listen for a specific, tested answer rather than a vague reassurance.
Ask specifically what happens once you exceed any included message allowance, and get the overage price in writing.
An assistant recommending outdated or out-of-stock products actively damages trust — get clarity on whether this is your ongoing task or included in the service.
Shopify, WooCommerce, a custom-built site, and page-builder platforms like Wix or Squarespace all have different embedding requirements and restrictions.
Ask to see it running on another live client site, not just a demo environment.
Ask what could extend the timeline — a large catalogue, custom integrations, or multiple languages are common reasons a quoted timeline slips.
Get the notice period and any non-refundable components (like the setup fee) confirmed clearly before signing.
A demo built specifically to impress prospects is different from a system that's been tested against real customer behaviour over time.
A trustworthy assistant should acknowledge uncertainty and redirect to a human contact channel, rather than guessing or inventing information.
The single most revealing question
Of all ten, question 2 tends to separate providers fastest. A vendor who can describe exactly how their system handles a health-claim question — rather than a general "it's designed to be safe" — has almost certainly actually built that safeguard, rather than assuming the underlying AI model will handle it correctly on its own.
Ask us these same questions
Every question on this list is one we'd expect to answer clearly for our own platform — the Live Demo on this site is exactly that: not a separate sales demo, but the same AI Assistant, ROI Calculator and CBD Tracker App running as they do for real clients, including on Pure CBD4U, the shop this platform was originally built for.
See it running, not just described
Ask our live AI Assistant a real question and judge the answer yourself.
Try the Live Demo →